Compensation Fund
Digital Crypto Commission gathered the team that consists of highly qualified professionals who specialize in resolving complex disputes between brokers and clients. Each member brings valuable expertise in understanding the nuances of trading conflicts. We focus on achieving favourable outcomes for both parties through careful negotiation and clear communication.
With a deep understanding of global trading practices, our team is equipped to handle all types of disputes that may arise in the brokerage industry. We strive to offer fast, effective, and fair solutions that meet the needs of all parties involved. By relying on our extensive experience, we ensure that the process remains simple and transparent.
Our goal is to resolve issues efficiently without external involvement, preserving the rights and interests of traders. We are committed to protecting our clients’ best interests.
The Compensation Fund is an internal structure established within our company to provide a secure environment for all parties involved. It serves as a financial safeguard in specific situations, such as when a broker refuses to accept the Commission’s ruling or fails to adhere to its decisions. Additionally, if a broker loses its membership status, the decisions made by the Commission are no longer binding, and the Fund ensures compensation is still available under these circumstances.
The Fund is primarily financed through automatic monthly deductions made from the membership fees of brokers. These deductions, which amount to 10% of each broker’s fees, are directed to a dedicated, secure bank account. This account is exclusively reserved for the Fund’s needs, and the whole amount stored there cannot be used for any purpose other than supporting the Fund.
The Fund is designed to protect the clients of broker-members, offering compensation when decisions made by the Commission determine that a broker is at fault. However, if a client’s losses are the result of their own independent actions during trading, the Fund is not liable for compensation. Additionally, any outstanding debts owed to the broker do not affect the eligibility for compensation under the Fund’s provisions.
Clients who suffer financial losses due to the actions of a broker-member are entitled to compensation, though the total amount provided cannot exceed €100,000 per client. In cases where multiple clients are involved, the compensation amount will be evenly distributed, ensuring fairness if the total compensation exceeds €100,000.
The Commission ensures fair compensation distribution, taking into account all relevant factors to ensure
that applicants receive the entitled payment. Any changes in the status of the broker-member are thoroughly
evaluated before initiating the payment process.
The Commission will start processing the compensation within 90 days following the final ruling on the broker-member’s status change.
The Commission has the authority to conduct necessary actions, such as verifying the applicant’s details, to guarantee adherence to the decision and payment procedures.
If multiple applicants are involved and the compensation exceeds the maximum allowable limit, the Commission divides the total sum equally among them.